Privacy Policy
Last updated: October 2025
Welcome to OmniserviceAI (“we”, “our”, or “us”). Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect information when you use our website (https://omniserviceai.com) and our app (https://app.omniserviceai.com).
1. Information We Collect
We collect information to provide and improve our AI services. This may include:
a. Information You Provide Directly
- Account Information: When you sign up or log in, we may collect your name, email address, and authentication data (e.g., via Google Sign-In).
- Uploaded Content: If you upload documents (PDF, DOCX, TXT), website URLs, or video links, we process this content to train and personalize your AI agents.
- Communication: When you contact us, we may collect your name, email, and message content.
b. Automatically Collected Information
- Usage Data: We collect information about how you use our platform (e.g., pages visited, queries made, timestamps).
- Device and Log Data: Includes IP address, browser type, operating system, and other technical information.
- Cookies: We use cookies and similar technologies to improve functionality and analytics.
2. How We Use Information
We use collected data to:
- Provide, maintain, and improve our AI voice and chat services.
- Personalize and optimize AI agent responses based on user data.
- Communicate with you, including updates or service-related notifications.
- Ensure platform security and prevent misuse.
- Comply with legal and regulatory obligations.
3. Data Processing and Storage
OmniserviceAI is built on Google Cloud Platform (GCP). All data processing and storage occur in secure GCP environments that comply with leading industry standards, including ISO 27001, SOC 2, and GDPR.
We do not sell, rent, or share your data with third parties for marketing purposes. Data is stored only as long as necessary to provide our services or comply with legal requirements.
4. AI-Generated Responses
Our AI agents generate responses based on your uploaded or connected data sources. You remain the owner of your data and uploaded content. AI-generated outputs are ephemeral and used solely to fulfill your requests.
5. Data Security
We use industry-standard encryption (HTTPS/TLS) and GCP’s built-in security mechanisms to protect data in transit and at rest. Access to user data is strictly limited to authorized personnel and systems.
6. Third-Party Services
We may use trusted third-party APIs or integrations (e.g., Google Cloud Text-to-Speech, Vertex AI, Firebase, Pinecone) to enhance service capabilities. These providers process data according to their respective privacy policies.
For more information, please review:
7. Your Rights
Depending on your region, you may have the right to:
- Access or request deletion of your data.
- Correct inaccurate information.
- Withdraw consent for processing.
To make a request, contact us at privacy@omniserviceai.com.
8. Data Retention
We retain data only as long as necessary for service operation, compliance, or dispute resolution. Uploaded data (e.g., documents or video transcripts) can be deleted at any time from your account dashboard.
9. Children’s Privacy
OmniserviceAI is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from minors.
10. Updates to This Policy
We may update this Privacy Policy periodically. Any changes will be reflected on this page with a new “Last updated” date.
11. Contact Us
If you have questions or concerns about this Privacy Policy, please contact us: